Q1: How do I track my order?

A: Once your order ships, we'll send you an email with a tracking number. You can click the link in the emailor visit our Order Tracking Page to check your order status.

Q2: Can I change or cancel my order after placing it?

A: We start processing orders as soon as they're placed, so we can't guarantee changes or cancellations. Ifyou need to make a change, please reach out to us ASAP, and we'll do our best to help.

Q3: How long does it take to process my order?

A: Orders are usually processed within 24 hours. During busy seasons, it might take a little longer.

Q4:What shipping options do you offer?

A：We will ship your order via UPS, FedEx, USPS, or other methods based on your location and chosen shipping method

Q5: How long does shipping take?

A: Estimated delivery times:

Standard Shipping: 7-12 business

daysFast Shipping: 2-7 business days

(Estimated delivery times may vary based on your location and carrier delays.)

Q1: What is your return policy?

A: We accept returns on most items within 60 days of receipt. Items must be unused, in their originalpackaging, and include all accessories. Some exclusions may apply—see our Return Policy for details.

Q2: How do I start a return?

A: To initiate a return, please contact our support team with your order number. We'll provide a returnauthorization and instructions.

Q3: Do I have to pay for return shipping?

A:• If the return is due to an error on our part (e.g., defective or incorrect item), we will cover the returnshipping costs.

• If you are returning an item for any other reason (e.g., change of mind), you will be responsible for thereturn shipping costs.

Q4: How long does it take to get my refund?

A: Once we receive your return, we'll process your refund within 7 business days. Refunds are issued toyour original payment method. It may take 7-14 business days for the funds to appear in your account,depending on your bank.

Q5: What if I received the wrong item or a defective product?

A: We're sorry for the mix-up! Contact us within 7 days of delivery with your order number and photos, andwe'll make it right—whether that means a replacement or a full refund.

Q1: What does your warranty cover?

A: Our products come with a One-Year limited warranty covering defects in materials and workmanship.This does not cover normal wear and tear, accidental damage, or misuse.

Q2: How long is the warranty period?

A: The standard warranty lasts 12 months from the date of purchase. -check your product details orWarranty Policy.

Q3: Is my warranty transferable?

A: The warranty applies only to the original purchaser and is non-transferable.

Q4: My product isn't working. What should I do?

A: Please reach out to our support team for assistance

Q5: Can I extend my warranty?

A: We offer extended warranty options for select products. Check your product page or contact us to see ifan extension is available.

Q1: What is the maximum area that Baoruler can measure?

A: The effective measurement distance of Baoruler theoretically has no limit, but its accuracy is affected by the phone's memory (RAM) and measurement duration.

Recommended range: It is recommended to control the single measurement area within 1000 square meters to ensure the best accuracy.

Large area solution: For projects with tens of thousands of square meters, it is recommended to adopt the "partition measurement" scheme. After measuring each partition, splice them in CAD software.

Q2: Does the Baoruler APP require a subscription fee?

A: There is no subscription fee. Baoruler implements a one-time payment model. After purchasing the hardware, you can use all functions of the APP for free, including 3D model preview, volume calculation, and one-click export to CAD (DXF), PDF or CSV tables, without paying any annual fees or account fees.

Q3: Does Baoruler require a GPS signal?

A: No. This is one of the core advantages of Baoruler. Due to the use of inertial navigation technology instead of satellite positioning, Baoruler can work normally in areas where GPS signals are extremely weak or completely lost, such as underground garages, indoors, tunnels, mines, or dense woods.

Q4: Do you provide product usage training?

A: Yes. Baoruler is a professional-grade tool, and work efficiency can be greatly improved through simple practice:

Built-in tutorials: The App comes with detailed video tutorials and operation guidelines.

Training camp mode: The software has a built-in "training camp" module, which helps you get started quickly by simulating straight line and rectangle measurements.

Manual support: After purchase, 1-on-1 online guidance from technical personnel is provided, ensuring that you can learn to use it.

Q1: Is the product quality guaranteed?

A1: All products undergo rigorous quality inspection to ensure they meet the required standards

Q2: Does the product have a warranty period?

A2: The product is provided with a 2-year warranty service, and the specific details shall be subject to the product description

Q3: How to choose the right product?

A3: You can learn about the product specifications on the product details page, or consult customer service for professional advice.

Q1: Are the product specifications accurate?

A1: The product's dimensions, weight, and other specifications have been precisely measured. Please feel free to purchase with confidence

Q2: Is the product color consistent with the picture?

A2: Due to differences in lighting conditions during photography and monitor settings, the actual color may slightly differ from the image

Q3: Can the product be customized?

A3: Currently, customization is not supported. All products are of standard specifications.